4ubook

Cancellation & Refund Policy

Effective date: November 10, 2026 · Last updated: November 10, 2026

This policy explains how cancellations, no-shows, and refunds work on 4ubook. It applies to customers who book through a 4ubook booking page and to merchants who use our software.

1. Cancelling an appointment

• You can cancel or reschedule from the link in your confirmation email or by contacting the merchant directly.
• Each merchant publishes its own cancellation window — commonly 24 hours before the appointment — and that window is shown before you confirm the booking.
• If you cancel late or do not attend, the merchant may apply the no-show or late-cancellation fee described on its booking page. 4ubook does not charge this fee and cannot waive it.
• If the merchant cancels or cannot provide the service, you owe nothing for that appointment; any amount you already paid the merchant directly is refunded by the merchant.

2. Payment happens in store, not on 4ubook

• 4ubook does not accept deposits, prepayments, or card payments for appointments.
• You pay the merchant directly at the time of service, using the merchant’s own card terminal, payment app, or cash.
• 4ubook never asks for your card number and does not store payment card details.
• Because the payment is between you and the merchant, the merchant is responsible for issuing any refund and for the timing of that refund.

3. Service quality

Services are performed by the merchant, not by 4ubook. If you are unhappy with a service, contact the merchant first — most businesses will offer a correction, redo, or credit within a short window after the appointment. If you and the merchant cannot resolve the issue, contact us and we will help review what happened using the booking records we hold.

4. Retail products, gift cards, and memberships

• Retail products. Products are sold by the merchant. Unopened products in original condition may be exchanged or credited within the period stated on the merchant’s receipt, subject to the merchant’s policy and health and safety rules.
• Gift cards and promotional certificates. Sold and honoured by the merchant. They are non-refundable and not redeemable for cash, except where required by law.
• Memberships and prepaid packages. Governed by the merchant’s membership terms. Contact the merchant to cancel or transfer a membership.

5. How a refund request is handled

1. Contact the merchant. The merchant holds your payment and decides whether a refund applies under its policy.
2. Ask us for help if you cannot resolve it. Email 4upos.com@gmail.com with your booking reference, the date of the appointment, the amount, and what happened. We acknowledge the request within two business days, share the booking records with the merchant, and help both sides reach a resolution.
3. The merchant issues the refund. Approved refunds are paid by the merchant through the method you used in store. The time it takes depends on the merchant’s bank or card processor, typically 5–10 business days.
4. Confirmation. We confirm the outcome by email once the merchant has responded.

6. Platform subscription fees

The core 4ubook booking platform is currently free for merchants. If you purchased an optional paid add-on or plan:

• You may cancel before the next renewal date to avoid the next charge.
• Fees already paid are non-refundable, except where the paid feature was not provided or where the law requires a refund.
• If we discontinue a paid feature you prepaid for, we will refund the unused portion.

7. Card disputes and chargebacks

If you paid the merchant in store and dispute the charge with your bank, the dispute is between you, your bank, and the merchant. We are not the payment processor, but we may share booking records, cancellation logs, and message history with the merchant to help respond to the dispute. Please contact the merchant and us before opening a chargeback — most issues are resolved faster that way.

8. Your statutory rights

Nothing in this policy limits rights you have under consumer protection law. In some jurisdictions, consumers have a right to withdraw from an online purchase within 14 days; that right may not apply to services scheduled for a specific date or time, or to personalised or hygiene-sensitive products. If you believe a statutory right applies, contact us and we will review your request under the applicable law.

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