For merchants

Merchant Agreement

Effective date: November 10, 2026 · Last updated: November 10, 2026
This agreement governs every merchant account on 4ubook.

1. Agreement

This Merchant Agreement (“Agreement”) is between Gogo Sys Inc. (“4ubook”, “we”, “us”, or “our”) and the business that creates a 4ubook account (“Merchant”, “you”). By creating an account, clicking to accept, or using the service, you accept this Agreement on behalf of the business you represent and confirm that you are authorized to bind that business.

This Agreement incorporates our Terms of Service, Privacy Policy, and Cancellation & Refund Policy. If this Agreement conflicts with the Terms of Service, this Agreement controls for the merchant relationship.

2. The service

4ubook provides software that lets you:

• publish a branded booking website and online booking flow;
• manage services, staff, availability, calendars, and appointments;
• send appointment confirmations, reminders, and, with separate customer consent, marketing messages;
• keep client records, visit history, and loyalty information for your customers; and
• optionally publish your availability to Google for bookings through Reserve with Google.

We provide the software. You provide the services, set your own prices and policies, and remain solely responsible for your customers and your business. 4ubook does not collect deposits, prepayments, or card payments for appointments. Customers pay you directly at the time of service using your own payment method or terminal.

3. Account and merchant responsibilities

• Provide accurate business information, keep it current, and maintain the security of your account credentials and staff access.
• Hold all licenses, permits, insurance, and certifications your business requires, and comply with applicable laws — including consumer protection, pricing, tax, employment, health and safety, privacy, and messaging laws.
• Honor every booking you accept, or cancel or reschedule it promptly and notify the customer.
• Publish clear cancellation, no-show, and refund terms and apply them consistently.
• Obtain the consents you need before sending marketing messages, and honor opt-outs immediately.
• Do not use the service for unlawful, deceptive, or prohibited goods or services.

4. Fees

The core booking platform is currently provided free of charge. If optional paid features or plans are offered, the price and billing period will be shown before you purchase them, and you will be charged in advance for the period you select.

• Paid add-ons renew automatically until cancelled. You may cancel before the next renewal date; fees already paid are non-refundable except where required by law or stated in the Cancellation & Refund Policy.
• You are responsible for applicable taxes, and for the fees charged by your own payment provider or card terminal.
• If we introduce a fee for a feature you currently use for free, we will give at least 30 days’ notice and you may cancel before it takes effect.
• Unpaid amounts may result in suspension of paid features after notice.

5. Customer data and privacy

As between the parties, you are the controller of your customers’ personal information and we are a processor acting on your instructions. We process that information to provide the service, secure the platform, and comply with law, as described in our Privacy Policy.

• You must give your customers any notices and obtain any consents that apply to your business.
• You may export your customer and appointment data at any time from the administration console.
• A data processing addendum is available on request from 4upos.com@gmail.com.
• We may use aggregated and de-identified information — that cannot identify you, your staff, or your customers — to operate, benchmark, and improve the service.

6. Your content and brand

You keep ownership of your business name, logo, photos, service descriptions, and other content you upload. You grant us a worldwide, non-exclusive, royalty-free license to host, reproduce, display, and distribute that content as needed to operate the service, including on your booking website and, if you enable it, in the Google integration. You confirm you have the rights to the content you upload.

7. Google integration and opt-out

7.1 What the integration does

If enabled, 4ubook publishes your public business information, services, prices, and real-time availability to Google so that customers can book your business directly from Google Search and Google Maps (“Reserve with Google”). Bookings made through Google are delivered into your 4ubook calendar like any other booking, and Google receives the booking status updates needed to keep availability accurate.

7.2 What is shared

• Business name, address, phone number, website, and business hours.
• Service names, descriptions, durations, and prices.
• Availability slots and booking status (confirmed, cancelled, rescheduled, no-show).
• Customer name and contact details for bookings made through Google, so you can deliver the service.

We do not send Google your customer lists, marketing consent records, staff records, or payment card data. Google’s handling of information is governed by Google’s own terms and privacy policy.

7.3 Your right to opt out at any time

The Google integration is optional and you may opt out at any time, for any reason, free of charge and without penalty. Opting out does not change your fees, your access to any other feature, your booking website, or your Google Business Profile. To opt out:

1. Submit a request on the Google Integration Opt-Out page, or email 4upos.com@gmail.com with your business name and the email address on your account.
2. We acknowledge the request within two business days.
3. We remove your business from the Google integration feed within five business days of receiving the request, and confirm completion by email.

Google may take additional time to refresh cached search and Maps results after we remove your business from the feed. You may opt back in at any time by submitting the same form and selecting “opt in”.

7.4 Your responsibilities for the integration

• Keep your services, prices, and availability accurate so Google does not show incorrect information.
• Honor bookings received through Google under the same terms as bookings made on your own website.
• Tell us promptly if your business closes, relocates, or suspends service.

8. Support, availability, and maintenance

We provide support through the Help Center and by email at 4upos.com@gmail.com during Monday to Friday, 9:00 a.m. to 6:00 p.m. Eastern Time. We aim to acknowledge support requests within one business day and to keep the platform available except for scheduled maintenance and events outside our reasonable control.

9. Term, suspension, and termination

• Term. This Agreement starts when you create an account and continues until terminated.
• Termination for convenience. Either party may terminate on 30 days’ written notice.
• Termination for cause. We may suspend or terminate immediately if you materially breach this Agreement, violate the law, fail to pay applicable fees, or create a security, fraud, or legal risk.
• Effect. On termination we stop publishing your booking website and remove you from the Google feed. You may export your data before termination; after a reasonable retention period we delete it, except records we must keep by law.

10. Intellectual property

We own the 4ubook platform, software, and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the service and to display the 4ubook name and marks solely to identify your use of the service, in accordance with our brand guidelines. You may not reverse engineer, resell, or white-label the service without written permission.

11. Confidentiality

Each party will protect the other’s non-public information with reasonable care and use it only to perform this Agreement. This does not cover information that is public, independently developed, or required to be disclosed by law.

12. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care. Except for that warranty, the service is provided “as is” and “as available”, and we disclaim all other warranties to the maximum extent permitted by law, including fitness for a particular purpose and non-infringement. We do not guarantee bookings, revenue, search ranking, or Google visibility.

13. Indemnification

You will indemnify and hold harmless Gogo Sys Inc. from claims, losses, and expenses (including reasonable legal fees) arising from your services, your content, your customer relationships, your breach of this Agreement, or your violation of law.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability under this Agreement will not exceed the greater of (a) the fees you paid to us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).

15. Changes to this Agreement

We may update this Agreement from time to time. We will post the revised version here and, for material changes, notify you by email or in the administration console at least 30 days before the changes take effect. Continuing to use the service after the effective date means you accept the updated Agreement.

16. Governing law and notices

This Agreement is governed by the laws of the State of New York, United States, without regard to conflict-of-law rules. The state and federal courts located in New York have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. Notices to us must be sent to 4upos.com@gmail.com or to 3426 Linneaus Pl, Queens, NY 11354, United States. Notices to you may be sent to the email address on your account or posted in the administration console.

If any provision is unenforceable, the rest remains in effect. Neither party may assign this Agreement without consent, except to a successor in a merger or sale of substantially all assets. This Agreement and the documents it incorporates are the entire agreement about the service.

17. Contact